Troubleshooting Battery Health 3

Fix common issues with Battery Health 3.

This is read directly from macOS and reflects Apple's own assessment. It is not a bug in Battery Health 3. Consider getting your battery serviced by Apple.

Cycle count not updating

macOS only increments the cycle count after a full charge cycle (100% total discharge, not necessarily all at once). This is normal.

iOS device not showing up

Make sure the device is connected via USB (not just Wi-Fi), unlocked, and you have tapped "Trust This Computer" on the device. Also check that the device is visible in Finder.

Temperature readings seem wrong

Battery Health 3 reads the temperature sensor directly. If you see unusual readings, it may indicate a hardware issue. Readings are in Celsius by default -- check Settings to switch to Fahrenheit.

Check Settings > Menu Bar to configure what is displayed.

App asks for a license code

Battery Health 3 is available exclusively as a direct download from fiplab.com and requires a license code to activate. If you have lost your license code, please contact us with the email address you used to purchase the app and we can resend it.

If you are still having trouble, contact us and we will be happy to help.