I Did Not Receive My License Code or Download Link

What to do if you have not received your FIPLAB license code after purchasing from fiplab.com.

If you purchased an app directly from fiplab.com, you should have received an email from Paddle (our payment provider) containing your license code and download link. If that email has not arrived, here are the steps to track it down.

Steps to Try

  1. Check your spam/junk folder. Automated order emails sometimes end up there. Search for emails from Paddle or FIPLAB.
  2. Search your inbox for "Paddle", "FIPLAB", or the name of the app you purchased.
  3. Verify the email address you used at checkout. If you accidentally entered the wrong address, the email would have been sent there instead.
  4. Use our lost license tool. Visit the lost license page and enter the email address you used during purchase. If a matching order is found, your license details will be resent.

Still Need Help?

If none of the above steps work, please contact us with as much of the following information as you can provide:

  • The name of the app you purchased
  • The email address you used at checkout
  • The approximate date of purchase
  • Any Paddle order or receipt number you may have

We will locate your order and get your license code to you as quickly as possible.

Note: If you purchased via the Mac App Store, no license code is needed. Your purchase is tied to your Apple Account and the app can be downloaded from the App Store at any time.