How Do I Contact Support?

How to reach the FIPLAB support team for help with any of our apps.

If you need help with any FIPLAB app, you can reach us through our contact form.

When contacting us, please include:

The name of the app you need help with.
Your macOS version (click the Apple menu → About This Mac).
Whether you purchased from the Mac App Store or fiplab.com.
A description of the issue, including any error messages or screenshots if possible.

We aim to respond within 1-2 business days.

Attaching Crash Reports

If the app is crashing, you can attach a crash report to help us diagnose the issue faster. Crash reports are located in:

Finder → Go → Go to Folder → ~/Library/Logs/DiagnosticReports/

Look for files named after the app with a .ips or .crash extension. Attach the most recent one to your support message.